STORE POLICY
SHIPPING POLICY
All orders are processed after payment confirmation. Once your payment has been successfully confirmed, your order will be prepared and shipped.
Estimated delivery time is between 7-15 business days depending on the destination country and local carrier operations.
Please note that delivery times may vary slightly due to customs processing, holidays, weather conditions, or periods of high demand.
We appreciate your patience and understanding, and we are committed to providing a smooth and reliable shopping experience.
RETURNS & REFUNDS
Customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return or refund within 30 business days from the date of delivery.
To be eligible for a return or refund:
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The item must be unused and in its original condition.
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Proof of purchase may be required.
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Certain items may not be eligible for return due to hygiene or safety reasons
Once your request is reviewed and approved, the refund will be processed back to the original payment method.
For assistance, please contact our support team through our official contact channels.
PAYMENT METHODS
We securely accept payments through Stripe. Depending on your region, available payment methods may include:
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Visa
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Mastercard
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American Express
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Discover
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Apple Pay
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Google Pay
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Link by Stripe
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Debit & Credit Cards
All transactions are encrypted and processed securely through Stripe’s payment platform.
CONTACT US
If you have any questions regarding your order, shipping, products, or general inquiries, our support team is here to assist you. We aim to respond to all customer requests as quickly as possible and provide the best experience for every customer.
Support Email: byaurore.support@gmail.com
Thank you for choosing Aurore.